Ocean Village sets new record for Carnival UK

Casual cruise line scores top marks for passenger satisfaction for 23 consecutive weeks!

Ocean Village, the casual cruise line that dares to break industry norms, is celebrating after a record-breaking run of holiday feedback scores that sets a new high water mark for the brands within Carnival UK. 'The cruise for people who don't do cruises' was given a glowing report card, achieving 90%+ scores from passengers for 'overall cruise enjoyment' for 23 consecutive weeks, the longest series ever recorded above the 90% company target*.

With the record run starting in March 2009, that's a near perfect score for almost half a year! The exemplary result was captured from the Customer Service Questionnaires, which are regularly completed by over 75% of passengers.

Ocean Village's informal dining continued to prove a big hit with passengers with a 90% average score whilst the culinary genius of TV celebrity chef, James Martin was also top of the menu over the last 23 weeks with his on-board restaurant, 'The Bistro' achieving a score of 93.9%. Offering fantastic value for money, Ocean Village's free of charge daily kids entertainment club scored a whopping 92.8%, with the highest score going to the on-board team with the dedicated crew collectively scoring 96.3% for friendliness and attitude.

Gill Haynes, Head of Marketing Communications for Ocean Village is thrilled with the result: "To achieve a record-breaking result that spans all the way from spring in the Caribbean to our late summer sailings in the Med is simply fantastic. We pride ourselves on delivering friendly, high quality but informal holidays and it's a real endorsement of how well the team of crew and officers on board is performing to get this massive thumbs up from our passengers right across the season".

Prices for a seven night Mediterranean sailing in Ocean Village's final 2010 season start from just £699pp and includes flights, transfers, on-board buffet dining and entertainment.

*Information applies to original Ocean Village ship only. The first cruise that started the 90%+ score run was 17 March 2009 (Caribbean).