After booking

Once you have made your booking and paid your deposit this is what will happen:

We will send you a Booking Confirmation showing your holiday details and the remaining balance due. Please check this carefully.
Around 8-10 weeks before departure you will receive our Action Ashore booklet and booking form, together with a general information pack detailing everything you need to know about your holiday.
Ocean Village must receive payment in full for your holiday no less than 56 days (8 weeks) before departure. If we do not receive payment by this time we reserve the right to end the contract between us and re-sell the accommodation held for you, which means you will also forfeit your deposit. Your final balance can be taken from the credit or debit card used to pay your deposit. If you prefer to pay by cheque, please send it to: Finance Receipts Team, Ocean Village, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.
If you make a booking less than 56 days before departure we must receive full payment at the time of booking.
Immigration regulations mean that we need certain details from everyone travelling with us. To give us this information you can go select ‘Already Booked?’ on our website then ‘Check and Update Your Holiday Details’ or call us on 0845 358 5000. Whichever way you choose, please make sure we receive your details as soon as possible – if we don’t receive this essential information it could delay the start of your holiday.
Around 2-3 weeks before you travel you will receive your travel documents and luggage labels – either via your travel agent or sent direct to your home address if you booked direct with Ocean Village. Please check that the details are correct and make sure you add your cabin number to your luggage labels and attach them to your bags before departure.
If you book within two weeks of departure you will need to collect your airline terms and conditions from the airport (no cruise tickets will be required). For further information please contact Reservations.