Important information about your Ocean Village Holiday

Passports

For all Ocean Village holidays you MUST have a full and valid passport which will be valid for 6 months after you return from your holiday. Remember that children under 16 need travel documents too - if not already included in a valid passport then they must have their own passport in order to travel.

Visas

At the time of writing no visas are required for holders of full British Citizen passports on any Ocean Village holiday. If you do not hold a full British Citizen passport you should contact your Embassy or travel agent, or call Ocean Village on 0845 358 5000 to make sure that you have the right documents for your holiday (particularly if you hold a British Subject passport).

Vaccinations

If you don’t like needles then the good news is that there are no compulsory vaccinations required before you travel. However, requirements do change so you should check with your GP or see the Department of Health’s leaflet ‘Health Advice for Travellers’ (available from Post Offices or by visiting www.dh.gov.uk) before you leave. Alternatively you can find the location of your nearest MASTA (Medical Advisory Service for Travellers Abroad) online at www.masta.org.

Travel Insurance

It is a condition of each holiday booking/contract that every passenger travelling with Ocean Village must have travel insurance in force for the entire duration of their holiday. If your travel insurance was not obtained through Ocean Village (see page 87 of the main holiday brochure for full details) then details of a suitable alternative insurance policy (which must, as a minimum, include medical and repatriation coverage for not less than £2 million) must be provided before you travel. You must also bring the details of your insurance policy with you on holiday.

Booking Alterations

You may (subject to availability and at Ocean Village’s discretion) change to another Ocean Village holiday of a similar duration and price advertised within this brochure if the request is made more than 56 days before departure and an administration fee of £100 and any costs (including those levied by airlines or hotels) incurred by Ocean Village as a result are paid. If you require a change of holiday 56 days or less before the departure date, this shall be treated as a cancellation of the original booking. If you change holiday, a new fare will apply and any discount you may have received at the time of the original booking may not apply to the new booking. Once a holiday is booked, Ocean Village will try to accommodate any requested amendments to that holiday (e.g. change of cabin), although such changes are at Ocean Village’s discretion and are subject to an administration fee of £20. Additionally where a passenger (or passengers) travelling in a cabin cancel(s) but a person sharing the cabin wishes to continue to travel, Ocean Village will reassess the price on a reduced occupancy basis. In some cases, due to circumstances beyond our control, we may need to change flight details without prior warning. Ocean Village reserves the right to do this at any time.

Health

For your own safety and wellbeing – and that of other passengers – you must be fit and healthy to travel with us and to undertake all the flights and activities you have booked. There is a well equipped Medical Centre on board the ship, supported by qualified doctors and our Medical Centre is accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000. However, the facilities are not designed for extensive or continuing treatment of pre-existing conditions. Please note that all treatments on board are charged at private rates, although you should be able to claim most charges back through your holiday insurance after payment of any excess.

Please note that:

You must inform us at the time of booking of any medical condition that requires special treatment whilst you are on holiday with Ocean Village. In particular we must be advised if you will be taking a nebuliser, CPAP machine or any other medical electrical equipment, if you will be taking an oxygen cylinder or oxygen concentrator, if you require peritoneal dialysis, or if you will need to dispose of medical sharps.
We are unable to carry passengers suffering from a contagious disease (e.g. measles, chicken pox etc).
Passengers who normally require assistance in the activities of daily living are advised that they must be accompanied by a fit and able companion who will be responsible for their general care at all times during the holiday.
Ocean Village regrets that it cannot carry passengers who will have entered their 24th week of pregnancy or beyond at any point in their holiday. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). We cannot accept children under the age of 6 months (12 months on transatlantic holidays) at the start of the holiday.
If the condition of your health as declared at the time of booking changes, you must inform us immediately.

If you have failed to advise us of any condition we consider may be harmful either to yourself or any other passenger during the course of your holiday we shall refuse boarding. Please also note that, if in our
reasonable opinion or that of the ship’s Doctor or Master, your condition is, or becomes, such that it is beyond the care that we would be able to provide, we do reserve the right and entitlement to terminate your
holiday.

This may mean you will be landed at any port that the ship calls at and in this situation you will be fully responsible for any costs or expenditure incurred. Failure to disclose details of any specified or diagnosed condition may result in your insurance being invalidated.

Mobility

The ship caters for passengers bringing wheelchairs or mobility scooters (referred to collectively in this section as wheelchairs). With lifts and wheelchair accessible routes to the vast majority of public areas on board, as well as a number of cabins adapted for wheelchair users, including wide doorways and bathrooms featuring wheel-in showers, we aim to make your stay as relaxing and comfortable as possible.
If you are planning to bring a wheelchair on board with you, it is essential that you let us know at the time of booking so we can advise you of restrictions on the size and type of wheelchairs we accept on board (please note that we are unable to provide wheelchairs, walking frames or other mobility aids for passenger use). We will then contact you to obtain further information. Before making a booking, please
familiarise yourself with clauses 18-24 of the booking conditions in this brochure (see pages 94-95 of the main holiday brochure).

Please be aware that a ship is not always the easiest environment for using a wheelchair. Although our crew are always very helpful, they are unable to assist in moving you around the ship, or in any personal day-to-day tasks. For this reason, we require passengers who use a wheelchair to be accompanied by a personal assistant/travelling companion to provide these services. There must be one able companion per wheelchair user. Standard cabins (i.e. not adapted) are not suitable for full-time wheelchair users because their doorways are not wide enough for most wheelchairs to pass through and the bathrooms have raised thresholds. Part-time wheelchair users who wish to travel in a standard cabin must bring a collapsible wheelchair and negotiate the cabin without assistance from the ship’s crew. For all bookings, scooters must meet the following specifications: width – no more than 20 inches (51cm); weight – no more than 45kg total (with no component piece to weigh more than 23kg when dismantled); battery – Gel or
Dry Cell only. For the safety of the ship and everyone on board, all wheelchairs and other aids to mobility must be stored inside your cabin at night or when you are not actually using them.

Mobility – Going ashore

When choosing your cruise please bear in mind that it may not be possible for wheelchair users to get ashore at ports of call. At the majority of ports visited by our ships, we are able to deploy a short ramped low-level gangway, commonly referred to as the ship’s brow, to give all wheelchair users easy access to shore. We do our very best to make sure that all passengers are able to get ashore in as many ports as possible, although there will be times when it is not possible to deploy the ship’s brow, particularly in ports with a large tidal range. At ports where it is not possible to use the ship’s brow, all access to shore will be by a narrow stepped gangway that pivots to take account of the tide, known as the accommodation ladder. When the accommodation ladder is in use, you will need some independent mobility in order to walk down the gangway. At ports where the ship is unable to dock at the quayside, indicated by a ▲ symbol by the destination description, and where conditions permit, passengers are taken ashore by the ship’s launches (or “tenders”). There is a possibility in exceptional circumstances that launches will also be used to get passengers ashore at ports featuring the *symbol. Every effort will be made to offer access ashore via the ‘tenders’ but you must have some independent mobility in order to step into the tenders and out of them on the shore side. Please note that for Health and Safety reasons, the crew are unable to lift passengers into and out of tenders.

For passengers who use a wheelchair part-time and have sufficient independent mobility to step in and out of the tender, we will transfer wheelchairs into the tender or onto the quayside as appropriate, provided no individual part of the wheelchair weighs more than 23kgs when broken down. You or your travelling companion will be responsible for dismantling and assembling your wheelchair, although if requested, we will endeavour to assist where practical and safe to do so. Occasionally, at certain terminals at which the ship berths there are specific access issues and we aim to provide information on such issues in advance of the cruise.

Mobility – Action Ashore

We will send you anAction Ashore brochure about 8-10 weeks before your departure date. The brochure descriptions set out to offer practical advice based upon our operating experience. We would strongly advise you to read the excursion descriptions to make sure that your chosen trip is suitable for your individual personal requirements. The majority of our Action Ashore trips use coaches. We use our best efforts to obtain appropriate transport although it is not always possible to secure fully accessible vehicles. Please note that should passengers wish to travel independently taxis are usually available for hire close to the ship's berth.

Cancellations

We hope you don’t have to cancel your holiday with Ocean Village. But if you do, for whatever reason, you must contact us immediately to confirm cancellation, returning any deposit confirmations or tickets you’ve received for cancellation. Cancellation charges will then apply in accordance with the scales set out in the booking conditions.

Delays

Delays to ships and flights we have arranged, whilst very rare, do occur occasionally. In such situations where the ship or a flight is arranged by Ocean Village is delayed, we will (in liaison with its supplier of services where appropriate) use our best efforts to ensure the comfort of its passengers during the course of any such delay. Depending on the particular circumstances, refreshments, meals and accommodation may be provided as appropriate, subject always to the facilities and services locally available. Ocean Village’s aim will always be to minimise the inconvenience of any delays.

Destination Safety

The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 Ceefax page 470 onwards, on the internet at www.fco.gov.uk/knowbeforeyougo or by telephone on 0845 850 2829. Alternatively, you can contact the ABTA Information Department on 0901 2015050 (calls are charged at 50p per minute).

Data Protection

Ocean Village is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below.

Ocean Village is a Carnival plc brand. Carnival plc and Carnival Corporation group companies (including those in the US) may wish to contact you by post, e-mail, and/or telephone with information and offers from Ocean Village and other Carnival group brands (such as Princess Cruises, P&O Cruises, Cunard, Seabourn Cruise Line, Holland America Line, Carnival Cruise Lines and Costa Cruises). If you have booked and you would like to alter your marketing preferences you can do so via the 'Already Booked' section of Ocean Village's website. Alternatively, you can write to us at Customer Data Department, Ocean Village, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST.

Holiday Information

The information in our brochure represents Ocean Village’s plans and intentions at the time of going to press. Events subsequent to the printing of the brochure may cause us unavoidably to change our plans, which could affect the published itineraries and/or the prices and port taxes. In the event of such changes or alterations, you will be told as soon as reasonably possible, but Ocean Village gives notice that all information in this brochure is subject to alteration with or without notice. Passengers are carried subject to the conditions of the carriers concerned. You will find Ocean Village booking conditions at the back of the brochure on pages 94-95 or online under 'Booking Conditions'. We are able to provide core information about our holidays in alternative formats. If you would like to discuss your requirements please call 0845 358 5000 (calls are charged at local rates and may be recorded for training and quality purposes). The photography used in the brochure depicts typical locations and scenes that may be viewed on an Ocean Village holiday. Any imagery used may not be a specific representation of what can be seen on that cruise, but may simply reflect the ambience or theme of a location visited.

ABTA Membership

Ocean Village is a member of ABTA with membership number V8764. ABTA and ABTA members help holidaymakers to get the most from their travel and
assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further
information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA at 30 Park Street,
London SE1 9EQ, call 0203 117 0500 or visit www.abta.com.

Further Information

If you have any queries about any part of your Ocean Village holiday you can contact our Reservations team on 0845 358 500 (calls are charged at local rates and may be recorded for training and quality purposes).

Holiday travel insurance

Under the terms of our booking conditions all passengers travelling with us are required to have valid travel insurance in place. If you require insurance please call the Travel Insurance Booking Line for a personalised quote and instant cover on 0845 230 7136.

The cover described below has been specially arranged by Preferential Insurance Services Limited ("Preferential") and underwritten by the United Kingdom Branch of Union Reiseversicherung AG (the "Insurer"). Insurance cover must be purchased within 14 days of booking your Ocean Village holiday.
A summary of the cover is shown below. Cover will only commerce upon payment of the premium. If you wish to purchase this insurance please go to www.insuretocruise.com/oceanvillage.html or contact the Travel Insurance Booking Line on 0845 230 7136, or if you are calling from outside the UK +44 (0) 845 230 7136. The Travel Insurance Booking Line is run by Travel Insurance Facilities plc on behalf of the Insurer.

This insurance is only available to EU residents who purchase their holiday and poilcy in the UK. Please note repatriation will be to your home country. No cover will be provided in your home country.

Summary of Cover
Cancellation                                     Up to Invoice cost:
- Departure delay                             Up to £20 after 12 hours delay
                                                            Up to £10 after each subsequent 12 hours delay (max £100)
- Missed departure                          Up to £800
- Abandonment                                Up to invoice cost
- Personal Pocessions                  Up to £1,500
- Single Article limit                         Up to £300
- Valuables limit                              Up to £300
- Delayed possessions                 Up to £100 after 12 hours
- Personal money                           Up to £500
- Cash limit                                      Up to £250
- Loss of documents                     Up to £250
- Emergency Medical Expenses Up to £5,000,000
- Hospital Benefit /
Cabin Confinement                      Up to £50 per 24 hours (maximum £600)
- Curtailment                                    Up to invoice cost
- Personal liability                            Up to £2,000,000
- Personal Accident                         Up to £10,000
- Legal Advice & Expenses            up to £25,000

Excesses:
You will pay the first £125 (for persons 70 years and over at the date of travel) or £75 (for persons under 70 years at the date of travel) of any claim for Cancellation, Abandonment, Personal Possessions, Personal Money, Emergency Medical Expenses, Personal Liability (increased to £250 when the claim is for damage to property) and Legal Advice and Expenses.
Special Notice regarding your health and the health of anyone travelling with you who may cause you to cancel or cut short your trip:
Most travel insurance policies have health restrictions in them that may exclude any pre-exisiting conditions. You are required to answer the following questions:
Have you, or anyone who is travelling with you,
1. Ever received treatment for:
(a) A heart related condition, stroke or hypertension (high blood pressure).
(b) A breathing condition (including asthma).
(c) Cancer.
(d) Diabetes.
2. In the last few years:
(a) Been treated for any serious or re-occuring medical condition
(b) Been asked to take regular prescribed medications
(c) Been referred to a specialist or consultant at a hospital for tests, investigations, diagnosis or treatment?
If you answer 'YES' to any of the questions you will be required to contact the Travel Insurance Advice Line on 0845 230 7136 (if you are outside the UK please call +44 (0) 845 230 7136) either before purchasing your cover for a quotation for any additional terms applicable or immediately after purchasing your cover to ensure full cover is in place. All calls will be treated in the strictest confidence and the decision will be confirmed to you in writing.

Significant exclusions:
Please note the insurance is unable to provide cover for psychological conditions, such as stress, anxiety, depression, eating disorders or mental instability. In addition the policy does not provide cover for cancellation or curtailment claims due to any pre-existing health conditions of a close relative or business associate who is not travelling with you.

Change in Health Condition:
If your health or medication changes between purchasing the insurance and travel you are required to call the Travel Insurance Advice Line on 0845 230 7136 (if you are outside of the UK please call +44 (0) 845 230 7136) to notify the change in risk.

Before you purchase this insurance your attention must be brought to a number of important aspects. A brief summary of cover available is set out within this panel. Before you commit to the insurance please refer to the Policy of Insurance and Key Facts Statement which will be sent to you by the Insurer.

Important Notes:
Policy of Insurance - This contains the full details of what is and is not covered, and will be sent to you upon purchasing the insurance. Please read it carefully to ensure you understand the cover provided. A specimen copy will be made available prior to purchase upon request, please telephone: 0845 230 7136 (if you are outside the UK please call +44 (0) 845 230 7136).

Cooling Off Period - If the insurance does not meet your requirements you may cancel within 14 days of purchase (prior to travel if this is sooner) and, provided no claim has been made, obtain a refund. After this 14-day period insurance premiums are not refundable under any circumstances.

On Board Medical Treatment - Any passenger who provides proof of purchse of this insurance at the time of seeking medical treatment at the on board medical centre, and who has declared all pre-existing medical conditions, had these accepted and paid any additional premium required, will only be charged up to the applicable insurance excess for treatment for the same condition. Carnival plc will undertake to recover the cost of treatment which exceeds the insurance excess from the Insurer.

Emergency Medical -This is not private medical insurance. This policy only covers treatment of medical conditions in an emergency and which will respond quickly to treatment. It does not cover recurrent or long-term treatment. If shoreside medical attention is required, this treatment will be in a medical facility appropriate to your condition and the treatment required, and this may be within a state facility as determined by the assistance company.

Claims for Personal Possessions - This insurance does not provide cover on a 'new for old' basis., which means that deductions for age, wear and tear will be made where appropriate.

Sums Insured and Limits - All sections of the insurance have a limit on the amount the Insurer will pay, as described previously. Some sections have internal limits such as the amount the Insurer will pay for any one item or personal money.

Age Reductions / Loadings applicable to all Premiums -
* Children under 2 years of age are entitled to free cover when parents purchase this insurance.
* The rates are determined by your age at the date of travel.

Reasonable Care - You are required to take all reasonable care of yourself and your property and to act at all times as though you are not insured.

Hazardous Activities - The insurance may not cover you when you take part in certain activities WHERE THERE IS A HIGH RISK OF INJURY. It is likely that all shore excursions booked through Carnival plc are included in the scope of emergency medical and repatriation cover. Please refer to your policy wording.

Claims and Complaints - The insurance policy contains the procedure which you should follow if you wish to make a claim or complaint. Please note that your contract of insurance will be with Union Reiseversicherung AG, UK Branch and that Carnival plc will have no responsibility to you for cliams or any other liability in connection with the same.

Jurisdiction - The insurance will be subject to English Law unless otherwise agreed in writing.

Incorporation - Preferential is incorporated in the United Kingdom and Union Reiseversicherung AG is incorporated in Germany.

Financial Services Authority - Preferntial Insurance Services Ltd is authorised and regulated in the United Kingdom by the Financial Services Authority (FSA). Union Reiseversicherung AG are authorised in Germany by BaFin and regulated in the United Kingdom by the Financial Services Authority.

Compensation - The insurance policy will be covered by the Financial Services Compensation Scheme. Ocean Village is an Introducer Appointed Representative of Travel Insurance Facilities plc, who are authorised by the Financial Services Authority.